Frequently Asked Questions
On average, it takes about 4 weeks to go live with our $699 package. While the website can be built quickly, IDX approval typically takes five business days, which contributes to the overall timeline.
Please note that the build process begins only after you complete the Onboarding Forms. To keep your project on track, we recommend submitting the forms promptly after signup. We are happy to help you fill out the forms, just schedule a call and we will walk you through the process.
Monthly fees for the $699 package start 4 weeks after purchase, aligning with the average time required to launch your website. This timeline ensures timely communication and project completion.
No, there are no long-term commitments required. We believe in earning your trust through exceptional service and a high-quality product. Many clients continue working with us because they see consistent value in our ongoing enhancements and the success their websites deliver, not because they’re tied to a contract.
The base monthly fee covers:
- IDX integration
- Hosting on professional-grade servers with CDN deployment
- Automatic feature updates
- Daily backups
- 30 Minutes a month of full support to help you with new pages, blogs, changes, updates
- Hack/Malware protection (We will fix any issues)
- Access to support
*Note: MLS pass-through fees are not included in the base fee.
Yes, you can upgrade your theme or have custom pages added at any time:
- If work hasn’t started, you only need to pay the difference between your current package and the upgraded package.
- If work has already begun, upgrade options vary. You may need to pay the full cost of the new package or just the difference, depending on the stage of the project.
Contact our team to discuss your specific upgrade needs, and we’ll guide you through the process seamlessly.
Yes, but if you break it and we fix it, there will be a charge.
We prioritize your site’s security with these measures:
- Regular backups for quick recovery
- Cloudflare firewall protection to monitor traffic
- Fine-grained access control limiting personnel access
- Rigorous code reviews for all internal plugins and frameworks
- Regular security scans to patch vulnerabilities
- Regular updates for all plugins, WordPress versions and PHP versions
These steps ensure physical and digital security, keeping your website safe at all times.
Our templates are optimized to meet ADA compliance standards. While we provide a compliant starting point, maintaining compliance depends on your content and design choices. For added peace of mind, consider our ADA Protect addon.
Visit our Designs Page for examples or contact our sales team to request samples from specific MLSs or markets.
Yes, you can access the dashboard, but first, you’ll need to schedule a demo with our sales team. After the demo, you’ll receive temporary access to explore its features and tools. Once your site goes live, we offer a 1-hour recorded training session personalized to your goals to ensure you’re comfortable navigating and using the dashboard effectively.
For a preview of the tools available, such as the Spark Editor, Lead Manager, and AI features, you can also review our comprehensive Pitch Deck. This gives you a clear understanding of how our platform can support your success.
Luxury Real Estate does not include a full-featured CRM, but it offers a robust Lead Manager that tracks essential lead data, such as properties viewed, last active time, and saved searches. This information seamlessly integrates with third-party CRMs like FollowUpBoss and Lion through our Zapier integrations and native API’s, ensuring you can manage and nurture your leads effortlessly.
We offer nearly unlimited email and live chat support:
- Email: info@luxuryrealestatesites.com
- Live Help (nearly 24/7 with some exceptions): Go to the website and use the chat widget
We respond same-day for inquiries sent during business hours (Monday–Friday, 9 AM–5 PM). After your site launches, you’ll also receive a 1-hour success call and can schedule additional training as needed. For more hands-on support, explore our Virtual Concierge addon.
You own all the content you add to your website. However, the design and technology of our platform can’t be transferred to another service. If you back up the website, you do not own it. If you decide to leave, you may not use the theme or any technology integrated into the theme, i.e., listing presentation, buyers presentation, mortgage calculators, etc…
